"You can expect an average delivery time of 3-5 working days.
We ship to all EU-countries within 8 working days max.
All our customers have a 30 day money back guarantee and 21 days to return any items."
- The Your Brands Team
Your pack shipment
DHL is our official partner in the delivery of all our packages. Packages are generally dispatched within 48 hours after receipt of payment and are shipped with a tracking code. Shipping fees include handling and packing fees as well as postage costs. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Delivery times very based on the final destination in Europe: From 3 to 8 working days.
Is your product not what you expected it to be? Here is how you can return it:
Notify us within 21 days after the delivery date about your return. Simply fill in the form on the "contact us" page and click send.
The deadline for returning your package is 30 days after the delivery date. Make sure you send your package out on time. All the shipping costs for returns are covered by our customers.
Follow these 4 steps to complete the return process:
1) Notify us about your return
Send us an email by filling out this form: contact us. If you have ordered multiple items and only want to return a few you can tell us in the message section.
2) Package your items
Pack your items securely. We would like to receive them in one piece. We can't do refunds for products that are not in the original condition. If you don't have or can't use the original packaging: use a sturdy box and include padding such as packing bubbles or newspapers.
3) Shipping out your items
Make sure our return address is well visible on your box:
1321 HS Almere
Send out the package and make sure you keep your receipt. Just in case it gets lost in the process.
4) Notify us & Refund
Notify us that your package is on its way here. If everything is in order we will refund your money within 14 workdays after receiving your products. Do you have any further questions? Email us at: firstname.lastname@example.org We are happy to help!